We have a formal complaints procedure set up along with targets for response times. Relevant forms and information available on request at the main office.

We welcome any suggestions that you may have to help us improve the services we provide for our patients. Please feel free to speak to a member of the office staff or you can write to our Practice Manager, Mrs. Malcolm.

Whilst we hope that you will never have the need, our practice has a procedure for dealing with any complaints that you may have about the services we provide. We also undertake to respond to any complaints within an agreed period of time. Many such grievances can be dealt with by discussing the problem with a GP. If this does not resolve the matter then you should put your complaint in writing and send it to our Practice Manager, Mrs. Malcolm.

It is our aim to provide the highest standards of health care to all patients registered with our practice. We aim to involve you in decisions about your health care and to treat you with dignity and respect without discrimination. At all times we aim to respect your rights to privacy and confidentiality. All data held about you will only be accessible to those involved in your health care. The practice is registered under the Data Protection Act. If you wish to view your medical records, please discuss this with your GP.

The NHS is under continual pressure and we expect our patients to play their part in helping us deliver high quality care. In particular:

1. We expect you to attend for appointments you have booked. Please contact us if you are unable to attend so that we can offer the appointment to someone else.
    
2. In accordance with the NHS policy of Zero Tolerance, we will not tolerate verbal or physical assault towards any member of staff or fellow patients. Any such episodes are likely to result in the Police being called and the removal of your name from our practice list.

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